Terms & Conditions

Last updated: 21/4/2026

1. Introduction

Welcome to Vaya.

Vaya is a platform that helps travelers discover what’s happening around them in real-time and take action—such as exploring places, booking activities, or connecting with local providers.

By accessing or using Vaya, you agree to these Terms & Conditions.

2. Use of the Platform

You agree to use Vaya only for lawful purposes. You must not:

  • misuse the platform
  • attempt to hack, disrupt, or reverse engineer
  • provide false information
  • use Vaya for fraudulent bookings or activities

3. Nature of Service

  • Vaya acts as a discovery and facilitation platform.
  • We help users find places, activities, and services
  • We may enable bookings or connections with third-party vendors

Vaya does not directly operate most listed services (e.g., treks, activities, transport).

4. Third-Party Services

When you:

  • book an activity
  • contact a vendor
  • use transport or stay services

You are engaging with third-party providers. Important:

  • Vaya is not responsible for service quality, safety, or delivery
  • Any disputes are between you and the provider

5. Bookings & Payments

If bookings are enabled:

  • Prices are set by vendors or partners
  • Payments may be processed via third-party payment gateways
  • Booking confirmations depend on vendor availability

Cancellation & Refunds

  • Policies vary by vendor
  • Vaya may assist but does not guarantee refunds
  • Users should check cancellation terms before booking

6. User Responsibilities

You agree to:

  • provide accurate information
  • arrive on time for bookings
  • follow local laws and safety guidelines
  • verify details before acting on recommendations

7. Location-Based Services

Vaya uses location data to provide relevant suggestions.

  • You may enable or disable location access
  • Accuracy of results depends on available data

8. Content & Listings

We strive to keep information accurate, but:

  • listings may change
  • availability may vary
  • details may not always be up-to-date

9. Limitation of Liability

To the fullest extent permitted by law, Vaya is not liable for:

  • injury, loss, or damage during activities
  • service failures by third-party providers
  • delays, cancellations, or inaccuracies
  • indirect or consequential damages

10. Intellectual Property

All content on Vaya (branding, design, text, software) is owned by Vaya or its licensors. You may not copy, distribute, or reuse content without permission.

11. Termination

We may suspend or terminate access if:

  • you violate these terms
  • misuse the platform

12. Privacy

Your use of Vaya is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the platform implies acceptance of updated terms.

14. Governing Law

These Terms are governed by the laws of India.

15. Contact

For questions:

  • Email: teamgovaya@gmail.com
  • Company: Vaya Now Private Limited