Privacy Policy

1. Introduction

Welcome to Vaya (“we”, “our”, “us”).

Vaya is a platform that helps travelers discover what’s happening around them in real time and take action—such as finding places, booking activities, or connecting with local providers.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

2. Information We Collect

a. Information you provide

• Name (if submitted)
• Phone number (for waitlist, bookings, or contact)
• Email address (if provided)
• Messages or inquiries

b. Location data

With your permission, we may collect:

• Precise location (GPS) or
• Approximate location (IP-based)

This is used to:

• show nearby options
• personalize recommendations
• power “what’s happening near you” features

You can disable location access anytime via your device/browser settings.

c. Usage & device data

• Pages visited and actions taken
• Clicks, bookings, and interactions
• Device type, browser, OS
• IP address and approximate location
• Cookies and similar identifiers

d. Booking & interaction data

If you book an activity, contact a vendor (call/WhatsApp), or request transport or stay, we may store:

• interaction details
• preferences and timestamps
• booking status (requested/confirmed/cancelled)

3. How We Use Your Information

We use your information to:

• Show relevant options near you
• Enable actions (book, call, navigate)
• Connect you with vendors when you initiate a request
• Improve recommendations and product performance
• Send updates (e.g., waitlist access, product launches)
• Provide customer support
• Detect, prevent, and address misuse

4. Sharing of Information

We do not sell your personal data. We may share information with:

a. Local vendors / partners

Only when you initiate an action (e.g., booking or contact). Example: sharing your name/phone with a rafting operator.

b. Service providers

Hosting, analytics, messaging, payment processors. They process data on our behalf under confidentiality obligations.

c. Legal requirements

If required by law, regulation, or to protect users, rights, or safety.

5. Cookies & Tracking

We use cookies and similar technologies to:

• keep the site functional
• understand usage and improve performance
• remember preferences

You can control cookies via your browser settings.

6. Data Retention

We retain personal data only as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes and enforce agreements

You can request deletion (see Section 9).

7. Data Security

We use reasonable safeguards such as:

• secure servers and access controls
• encryption in transit (HTTPS)

No method is 100% secure, but we continuously improve our protections.

8. Third-Party Services

Vaya may link to or integrate with third-party services (e.g., vendors, maps, WhatsApp, payment gateways). Their privacy practices are governed by their own policies. We are not responsible for third-party data handling.

9. Your Rights

Depending on applicable law, you may:

• Access the personal data we hold about you
• Correct or update your information
• Request deletion of your data
• Opt out of communications

To exercise these rights, get in touch with us at: teamgovaya@gmail.com

10. Children’s Privacy

Vaya is not intended for users under 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and, where appropriate, notify users.

12. Get in Touch

For questions or requests:

• Email: teamgovaya@gmail.com
• Company: Vaya Now Private Limited